We have been working on the development of various chatbots for some time. The advantages are obvious: customers can contact the bots 24 hours a day and get immediate answers to simple inquiries, instead of having to wait in an email or telephone queue. Bots can provide relief for staff, particularly when it comes to the personnel-intensive processing of small-scale business on recurring topics, and they help to increase efficiency. In this way, valuable employee capacity can be shifted to expanding individual business areas and processing more complex customer service issues.
Most important of all is the user experience. Our chatbot is available to users worldwide at any time and answers questions in real time.